Privacy Policy

In this Privacy Policy, “we” “us” and “our” refers to Shiftwork Solutions Pty Ltd (ABN 74 083 056 240) (Shiftwork Solutions).

We reserve the right to amend this Privacy Policy at any time. We will take reasonable steps to notify you of such changes, by posting a notice on our website.

By using our website, purchasing a product or service from Shiftwork Solutions or interacting with us via social media, following any amendments, you are acknowledging and agreeing:

(a) to provide the consents given by you in this Privacy Policy; and

(b) that you have been informed of all of the matters in this Privacy Policy.

We suggest that each time you access our website you read this Privacy Policy.

If you do not agree to our continued use of your personal information due to any changes to our Privacy Policy from time to time, please cease providing us with your personal information and contact the Shiftwork Solutions privacy officer at rosters@shiftworksolutions.com or 26 Church Street, FORTITUDE VALLEY  QLD  4006.

How Shiftwork Solutions collects personal information

Unless provided otherwise in this Privacy Policy or any notification, we will collect your personal information directly from you.

We may also collect personal information about you from other sources, such as third parties. For example: when we collect personal information about you from a referee provided by you on an employment application made with us.

How Shiftwork Solutions stores personal information
Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who has taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth).

We will take reasonable steps to:

  • make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
  • protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
  • destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

The kinds of personal information collected, used and disclosed by Shiftwork Solutions
At or around the time we collect personal information from you, we will endeavour to provide you with a notification which details how we will use and disclose that specific information.

In the interim, we set out some common collection, use and disclosure instances in the table below.

We will only use and disclose your personal information:

  • for the primary purposes for which it was collected, as outlined in any notification or in the table below;
  • for a purpose related to the primary purposes for which it was collected, if you would reasonably expect your personal information to be used or disclosed for such a purpose;
  • if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
  • if we have reason to suspect that unlawful activity has been, or is being, engaged in;
  • if it is required or authorised by law; or
  • otherwise as consented to by you.

We will not sell your personal information to any third party.

Collection eventInformation collectedUse (primary purposes)Disclosure
Sales and enquiries
  • Contact information: Such as your name, company of which you are an employee or officer, email address, postal and residential addresses, phone numbers, country of residence (and, if applicable, age and date of birth).
  • Product Information: Such as products or services you are interested in or products or services that you have purchased from us or our affiliated partners and organisations.
  • Transactional information: Such as:
    • Product details and order summary.
    • Details in relation to your financial institution.
    • Payment card type.
    • Card number.
    • Expiry date.
    • CVV number.
    • Proof of ID (e.g. driver’s licence).
  • Customer services: Information collected in connection with us recording calls to our customer services department for quality assurance purposes.
  • Identity verification: if required, the verification of your identity and age.
  • Sales and delivery: the provision of our products and services to you including:
    • Payment processing, charging, credit card authorisation, verification and debt collection.
    • Delivery of products and access to services.
  • After-sale services:
    • Refunds, exchanges, warranty claims or repairs.
    • To provide customer service functions, including handling customer enquiries and complaints.
    • To provide you with product awareness information.
  • Marketing and consumer analytics: using your personal information to:
    • Aggregate with other information we hold about you, and to then use that data for marketing and consumer analytics.
    • Offer you updates, or other content or products and services or events that may be of interest to you.
    • Improve our services (including contacting you about those improvements and asking you to participate in surveys and reviews about our products and services).
    • Marketing and promotional activities by us (including by direct marketing by mail, telemarketing, email, SMS and MMS messages) such as our periodical newsletters.
  • General administrative and security use:
    • To protect the Shiftwork Solutions websites from security threats, fraud, or other criminal activities.
    • The administration and management of Shiftwork Solutions.
    • The maintenance and development of our products and services, business systems and infrastructure.
    • To provide customer services to customers and for quality assurance purposes when calls are made to our customer services department
  • Agents and subcontractors engaged by us to assist in the provision of our products and services to you.
  • Service providers (including IT service providers).
  • Third parties connected with the sales and after sales process including, payment platform providers, financial institutions, credit service providers, credit reporting bodies, and any third party providers who provide us with ecommerce services, or who assist us in providing our products and services to you.
  • Third parties connected with the marketing process including Vision6 and other messaging service providers, marketing list providers or third parties who assist us in providing our products and services to you.
  • Any other person to whom disclosure is required or authorised by law.
Marketing services which includes social media
  • Contact information: Such as your name, company of which you are an employee or officer, email address, current postal and residential addresses, phone numbers, country of residence (and, if applicable, age).
  • Product and service interests: Such as:
    • Products or services you are interested in.
    • Products or services that you have purchased.
    • Aggregated information provided by services such as Google Analytics.
  • Social media activity: Including “likes”, comments posted, feedback, photos posted or uploaded and other information pertaining to your social media activities which concern, or relate, to Shiftwork Solutions.
  • Events: including your attendance at any event and participation in any competitions or promotions, photos taken or any reviews or product or services preferences provided by you.
  • Digital device information: Information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices, your device ID, geo-location, computer and connection information.
  • General marketing and consumer analytics: using your personal information to:
    • Aggregate with other information and to then use it for marketing and consumer analytics.
    • Segment our audiences based on behaviour online.
    • Offer you updates, or other content or products and services that may be of interest to you.
    • Improve our services (including contacting you about those improvements and asking you to participate in surveys or reviews about our products and services).
    • Marketing and promotional activities by us (including by direct mail, telemarketing, retargeting, email, SMS/MMS messages and social media advertising) such as our periodical newsletters.
  • Online accounts or social media: If you create an account with Shiftwork Solutions, attend an event run or facilitated by Shiftwork Solutions (or its agents) or participate in any competition or promotion or our social media platforms (such as Facebook, Twitter, Google+, YouTube, Instagram) and you provide us your personal information, we will use it for:
    • Drawing and contacting winners.
    • Adding entrants to marketing database.
    • Responding to social media messages.
    • Customer service related contact.
    • Fulfilling social media platform rules.
  • Identity verification: if required, the verification of your identity and age.
  • Location-based and device-based marketing: we may use information we collect about your geographical location and digital devices (such as your device MAC address) to send you marketing communications.
  • Our third party partners, including advertising agencies, digital advertising networks (for example Google and Facebook).
  • Service providers (including IT service providers).
  • Third parties connected with the marketing process including Vision6 and other messaging service providers, marketing list providers or third parties who assist us in providing our products and services to you.
  • Any other person to whom disclosure is required or authorised by law.
Human resources
  • Contact information: Such as name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details.
  • Employee record information
  • Identifying information: Such as your photo, passport and residency details, date of birth.
  • CV, resume or candidacy related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications.
  • Tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, Superannuation details and financial institution details.
  • Background check information: Information obtained from you or third parties to perform background checks. In order to perform background checks we may require the following types of information from you:
  • Birth certificate, passport or citizenship certificate.
  • Address over last 5 years.
  • Driver’s licence details and Medicare number.
  • Land rate or water rates or other type of utility bill.
  • Credit or debit card details.
  • If applicable, marriage certificate.
  • Medical or health information which relates to your ability to perform your employment duties and/or relates to an injury or accident that occurred during the course of your employment with us.
  • Performance related information: Including information and metrics collected by Shiftwork Solutions systems in the course of the employee or contractor’s engagement with Shiftwork Solutions.
  • Information collected from referees
  • Security information: Such as CCTV security.
  • Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining or conducting:
    • Verification of your identity and age.
    • Bankruptcy and directorship search and company checks.
    • Social media activity background checks including publicly available information including Facebook, Twitter, Instagram, and YouTube.
    • Criminal history background checks.
    • Confirmation of eligibility to work in Australia.
    • Confirmation of education and qualifications.
    • Confirmation of previous employment.
    • Consideration regarding medical leave.
  • Administration and performance monitoring use: Utilising the information collected for the purpose of:
    • Dealings related to the employer/employee relationship or the contractor/principal relationship (as the case may be).
    • Use of such information whether or not the employment or contractor relationship is prospective, current or past.
    • To facilitate any purchase of any products or services and associated discounts.
    • Use of such information to monitor systems, performance and time usage and internet usage.
  • General administrative and security use:
    • To protect Shiftwork Solutions systems and websites from security threats, fraud, or other criminal activities.
    • The use of your personal information collected in the administration and management of Shiftwork Solutions.
  • A relevant superannuation fund.
  • The Australian Taxation Office.
  • Relevant Worker’s Compensation organisation(s) (e.g. WorkCover).
  • Third party referees provided by you in connection with an application made to Shiftwork Solutions.
  • Service providers (including IT service providers), if any.
  • Recruitment agents used in connection with your application with us.
  • Third party parties in connection with obtaining any background checks, pre-employment screening (including without limitation psychometric services) or loss prevention consultation and implementation programs.
  • Financial institutions for payroll purposes.
  • Any other person to whom disclosure is required or authorised by law.

Unsolicited personal information
In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information and it is determined by us that the personal information is not required, we will destroy the information or ensure that the information is de-identified.

Consequence of not providing information
When you engage in certain activities online, such as sending us feedback or other correspondence, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.

Direct Marketing
You give your express and informed consent to us using your personal information to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).

We use third parties, including Vision6, to prepare and send all Direct Marketing Communications. We provide Vision6 with your contact particulars, and Vision6 stores those contact particulars and details of all Direct Marketing Communications sent to those contact particulars.

If at any time you do not wish to receive any further Direct Marketing Communications, you may ask us not to send you any further Direct Marketing Communications. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting the privacy officer at rosters@shiftworksolutions.com or 26 Church Street, FORTITUDE VALLEY  QLD  4006.

Linked websites
This website may offer links to other websites. Those websites may also collect your personal information (including information generated through the use of cookies) when you visit them. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarise yourself with their privacy policies before providing them with your personal information.

Cookies and IP addresses
If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit the Shiftwork Solutions website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.

However, in some cases, cookies may enable us to aggregate certain information obtained via cookies with other personal information we collect and hold about you. In these cases, Shiftwork Solutions extends the same privacy protection to the aggregated information (including the information obtained via cookies) as we extend to the personal information we collect from you directly or from other sources, such as third parties, as detailed in this Privacy Policy.

You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies offer.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

Anonymity
To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with Shiftwork Solutions on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for Shiftwork Solutions to correspond with you in this manner and your personal information may be required in order to provide you with our products and services or to resolve any issue you may have.

Cross border disclosures
Any personal information collected and held by Shiftwork Solutions may be disclosed to, and held at, a destination outside Australia. Generally speaking this may be because we utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. As these can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held.

The Privacy Act 1988 (Cth) requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the privacy principles contained within the Privacy Act 1988 (Cth). By submitting your personal information to Shiftwork Solutions, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy. By providing your consent, under the Privacy Act 1988 (Cth), we are not required to take such steps as may be reasonable in the circumstances.

If you do not agree to the disclosure of your personal information outside Australia by Shiftwork Solutions, you should tell Shiftwork Solutions that you do not consent. To do this, contact the privacy officer at rosters@shiftworksolutions.com or 26 Church Street, FORTITUDE VALLEY  QLD  4006.

Accuracy of your personal information
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to your personal information (such as your name or address).

You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting the privacy officer at rosters@shiftworksolutions.com or 26 Church Street, FORTITUDE VALLEY  QLD  4006.

Complaints
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us by contacting the privacy officer at rosters@shiftworksolutions.com or 26 Church Street, FORTITUDE VALLEY  QLD  4006.

In order to resolve a complaint, we:

  • will keep a record of the complaint and any action taken in a Register of Complaints;
  • will liaise with you to identify and define the nature and cause of the complaint;
  • may request that you provide the details of the complaint in writing;
  • will keep you informed of the likely time within which we will respond to your complaint;
  • will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision required to be made is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision; and
  • will inform you of the legislative basis (if any) of our decision in resolving such complaint.

Interaction of this Privacy Policy with contracts
This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, Shiftwork Solutions may incorporate all, or part, of this Privacy Policy into the terms of any contract such that:

  • certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto Shiftwork Solutions, but do create contractual obligations on the other party to the contract; and
  • the consents provided in this policy become contractual terms provided by the other party to the contract.